Privacy Policy

Information we collect

Information you provide

• Account and identity information: name, age, country, address, contact number, email address, company name if provided, and an encrypted password credential.
• Google account information: if you choose Google Sign-In, we receive your Google account identifier, name, email address, profile image when available, and email verification status. We do not receive your Google password.
• Subscription and billing information: selected plan, subscription status, billing events, and transaction references. Payment card information may be processed directly by a payment provider and is not intended to be stored by TRADXEA.
• Support communications: information contained in support requests, messages, feedback, or other communications with us.

Information collected through the Services

• Device and session information: device identifiers or fingerprints, terminal labels, browser or application information, IP-related network information, session activity, activation status, and last-seen timestamps.
• Trading integration information: MT5 account identifiers, broker or server details, chart and workspace settings, strategy or indicator settings, trade history, orders, positions, and related performance data when necessary to provide features you enable.
• Website usage information: pages and features accessed, approximate timestamps, referring pages, and essential cookie or session information.

How we use information

We use information to:

• Create, authenticate, secure, and administer your account.
• Connect supported MT5 accounts and deliver charts, analytics, reporting, automation, custom indicators, strategies, and other requested functionality.
• Manage trials, subscriptions, payments, downloads, device limits, and software licensing.
• Provide customer support and communicate service, security, billing, and policy updates.
• Monitor reliability, troubleshoot errors, prevent fraud or misuse, and protect users and the Services.
• Comply with legal obligations and enforce our agreements.

Legal grounds

Where applicable law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests such as service security and improvement, comply with legal obligations, or act with your consent. You may withdraw consent where consent is the applicable basis, without affecting earlier processing.

How we share information

We do not sell your personal information. We may disclose information to:

• Service providers that support hosting, authentication, payments, communications, analytics, security, customer support, and software distribution, subject to appropriate restrictions.
• Google when you choose Google Sign-In, in accordance with your Google settings and Google's privacy practices.
• MT5, brokers, or integration providers when required to connect and operate features you request.
• Authorities or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or establish and defend legal claims.
• A successor organization in connection with a merger, financing, acquisition, restructuring, or sale of all or part of our business, subject to applicable law.

Cookies and sessions

We use essential cookies and similar storage technologies to keep you signed in, maintain security, remember necessary settings, and operate the Services. Blocking essential cookies may prevent login and other core features from working. If we introduce optional analytics or advertising technologies, we will provide any notice or choice required by applicable law.

Data retention

We retain personal information for as long as needed to provide the Services, maintain legitimate business and security records, satisfy legal or accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. When information is no longer required, we will delete or anonymize it where reasonably practicable.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, session protections, and credential hashing. No storage or transmission method is completely secure, so we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and securing the devices connected to your account.

Your choices and rights

Depending on your location, you may have rights to request access to, correction of, deletion of, restriction of, or portability of personal information, or to object to certain processing. You may update available profile details through the Portal and can request account deletion or another privacy action by contacting us.

We may need to verify your identity before completing a request. Some information may be retained when required by law or for security, fraud prevention, dispute resolution, or other permitted purposes.

International processing

Our providers and systems may process information in countries other than the country where you live. Where required, we use appropriate measures intended to protect information transferred internationally.

Children

The Services are intended for users aged 18 or older and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, please contact us so we can investigate and take appropriate action.

Third-party services

The Services may link to or integrate with third-party services such as Google, MetaTrader 5, brokers, and payment providers. Their handling of information is governed by their own terms and privacy policies. TRADXEA is not responsible for the privacy practices of independent third parties.

Policy updates

We may update this Privacy Policy as our Services, practices, or legal obligations change. We will post the revised policy here and update the effective date. We may also provide additional notice through the Portal or by email when a change is material.